1. Information We Collect
We collect the following types of information:
Information You Provide
- Contact information (name, email address, phone number)
- Company information (company name, industry, size)
- Project details and service interests
- Messages and communications through contact forms
- Chatbot interactions and inquiries
- Calendly appointment booking information
Information Automatically Collected
- Website usage data through Google Analytics (pages viewed, time spent, referral sources)
- IP addresses and browser information
- Device information and technical specifications
- Cookies and tracking technologies
- Performance monitoring data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Respond to your inquiries and provide customer support
- Send you technical notices and security alerts
- Communicate with you about services, offers, and events
- Process transactions and send related information
- Monitor and analyze trends and usage
3. Information Sharing and Third-Party Services
We do not sell your personal information. We may share your information with:
- Google Analytics: Website usage data for analysis (subject to Google’s privacy policy)
- Calendly: Appointment booking information (subject to Calendly’s privacy policy)
- SendGrid: Email communications (subject to SendGrid’s privacy policy)
- OpenAI: Chatbot interactions for AI responses (subject to OpenAI’s privacy policy)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
4. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Contact form submissions: 3 years from last contact
- Client project data: 7 years for business records compliance
- Website analytics: 26 months (Google Analytics default)
- Security logs: 1 year for security monitoring
- Marketing communications: Until you opt out
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies:
- Google Analytics: To analyze website traffic and user behavior (Google Analytics ID: G-JMX6QHDVMQ)
- Performance Monitoring: To track website performance and loading times
- Security Monitoring: To detect and prevent suspicious activity
- Calendly Integration: To enable appointment booking functionality
- Session Management: To maintain website functionality during your visit
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.
7. Your Rights
Under applicable privacy laws (including GDPR, CCPA), you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your information
- Request data portability
- Withdraw consent (where processing is based on consent)
- Opt out of marketing communications at any time
- Lodge a complaint with supervisory authorities
To exercise these rights, contact us using the information provided below. We will respond within 30 days of receiving your request.
8. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: contact@elevateedgeconsultingservices.com
Phone: (305) 306-8480
Address: Elevate Edge Consulting Services, LLC
Miami, Florida, USA
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” above.